Do you have concerns or a complaint?

Do you have concerns or a complaint? Talk to us.

Discuss the issue with

1. The staff member first and if it is not resolved discuss with the below.
2. The Program Coordinator and if it is not resolved discuss with the below.
3. The Director of Operations and if it is not resolved discuss with the below.
4. A formal complaint begins with the Executive Director and submission of any written documentation.  The Executive Director has up to 30 calendar days to respond to a formal complaint.
5. If unresolved with the Executive Director discussion with the Board of Directors and submission of any written documentation.  The Board of Directors has up to 30 calendar days to respond to a formal complaint.

• If the issue remains unresolved, the Executive Director and/or the Board of Directors may engage in discussions with the Province of BC’s funding Ministry, if applicable and if the matter pertains to a Province of BC contract.
• A complaint will have a response within 30 calendar days.
• Clients who wish to resolve a conflict with the Shuswap Children’s Association have the right to have an advocate present throughout all phases of the grievance and appeal process.

Complaint not resolved?

Call for information about contacting the Board of Directors 250-833-0164 ext 0